Website Terms of Use (Cross Dock Fix / Bullis Logistics Solutions LLC)

Effective Date: May 1, 2025

 

These Terms of Use (“Terms”) govern your access to and use of the website located at www.CrossDockFix.com (the “Site”), operated by Bullis Logistics Solutions LLC (doing business as “Cross Dock Fix”) (“Bullis,” “we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Site.

 

1. Use of the Site

You may use this Site only for lawful purposes. You agree not to use the Site:

●      In any way that violates applicable federal, state, or local law or regulation.

●      To exploit, harm, or attempt to exploit or harm others, including minors.

●      To transmit, or procure the sending of, any advertising or promotional material without our prior written consent.

●      To impersonate or attempt to impersonate Bullis or another person or entity.

●      To engage in any conduct that restricts or inhibits anyone’s use of the Site.

We reserve the right to deny access to the Site to anyone for any reason, including for violation of these Terms.

 

2. Intellectual Property

 

The Site and its entire contents, including all text, graphics, logos, and functionality, are owned by Bullis or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may use the Site for your internal business purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, or transmit any material from the Site without our prior written consent.

 

3. Third-Party Links

 

The Site may contain links to other websites or services provided by third parties. These links are provided for your convenience only. We have no control over the contents or availability of those sites or services and accept no responsibility for them or for any loss or damage that may arise from your use of them.

 

4. Disclaimer of Warranties

 

The Site is provided “as is” and “as available,” without any warranties of any kind, either express or implied. To the fullest extent permitted by law, Bullis disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Site will always be available or that it will be free from bugs, viruses, or other harmful components. Your use of the Site is at your own risk.

 

5. Limitation of Liability

 

To the fullest extent permitted by law, Bullis, its affiliates, and their respective officers, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your access to or use of the Site.

In no event shall Bullis’s total liability to you for all claims related to your use of the Site exceed one hundred dollars ($100), even if this remedy fails of its essential purpose.

 

6. Changes to the Site or Terms

 

We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when posted. Your continued use of the Site after the posting of revised Terms constitutes your acceptance of the changes.

We also reserve the right to withdraw or modify the Site, or any portion of it, without notice.

 

7. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

 

8. Prohibited Conduct

In addition to other prohibitions stated in these Terms, you agree not to:

●      Access data not intended for you;

●      Attempt to breach security or authentication measures without authorization;

●      Interfere with the Site’s operations by any manual or automated means.

We reserve the right to investigate and take legal action against any illegal or unauthorized use of the Site.

 

9. Indemnification

 

You agree to indemnify, defend, and hold harmless Bullis, its parent, subsidiaries, and affiliates, and their respective officers, directors, employees, and agents (the “Indemnified Parties”), from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to:

●      Your Use of the Site: Any use or misuse of the Site by you or someone using your account that breaches these Terms or violates any law or regulation.

●      Your Violation of These Terms: Any claim that you have breached any provision of these Terms of Use or related policies.

●      Your Violation of Law or Third-Party Rights: Any conduct that violates the rights of a third party, including intellectual property or privacy rights.

●      Any Transaction or Relationship Formed via the Site: Any dispute or harm arising from interactions initiated through the Site.

Bullis reserves the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate fully. You may not settle any such claim without our prior written approval.

 

10. General Provisions

 

10.1 Governing Law: These Terms shall be governed by the laws of the State of Texas, without regard to its conflict of law principles.

 

10.2 Jurisdiction and Venue: All legal actions related to these Terms or the Site shall be brought exclusively in state or federal courts in the State of Texas. You waive objections to such venue.

 

10.3 Jury Trial Waiver: You and Bullis waive the right to a jury trial in any dispute related to these Terms.

 

10.4 Waiver of Class Actions: You may bring claims only in your individual capacity, not as a class member or representative.

 

10.5 Severability: If any part of these Terms is found to be invalid or unenforceable, the remainder will remain in full force and effect.

 

10.6 No Waiver: Our failure to enforce any provision shall not be deemed a waiver of future enforcement.

 

10.7 Entire Agreement: These Terms (along with our Privacy Policy) constitute the entire agreement between you and Bullis with respect to the Site.

 

10.8 Assignment: You may not transfer your rights under these Terms without our written consent. We may freely assign these Terms.

 

10.9 No Agency: Nothing in these Terms creates a joint venture, partnership, or agency relationship.

 

10.10 Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.

 

10.11 Export Laws: You agree to comply with all applicable U.S. export control laws.

 

10.12 Contact Information:
Bullis Logistics Solutions LLC

26311 Morning Cypress Lane

Cypress, Texas 77433

P: (713) 931-8631

E: dispatch@crossdockfix.com

 

10.13 Electronic Communications: By using this Site, you consent to receive electronic communications and agree that electronic communications satisfy legal requirements for written notices.

 

10.14 Prevailing Language: English

Privacy Policy

Bullis Logistics Solutions LLC d/b/a Cross Dock Fix

Effective Date: May 1, 2025

This Privacy Policy describes how Bullis Logistics Solutions LLC (“we,” “us,” “our,” or “Cross Dock Fix”) collects, uses, stores, and discloses personal information when individuals visit our website, engage our services, or otherwise interact with us. By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information from users of our website and services. This information may be provided directly by the user or collected automatically during website interaction.

Information you may provide includes your name, company name, phone number, email address, and business address. When submitting service requests, you may also provide information relating to freight origin and destination, handling needs, dispatch instructions, and payment contacts. In connection with transactions, we may collect payment confirmation data; however, we do not directly collect or store complete credit card or banking details when using a third-party payment processor. We also retain communications you submit to us, including emails and messages.

Information collected automatically may include your IP address, browser type, device identifiers, operating system, referring URL, pages viewed, and timestamps of visits. Our website also uses cookies and similar technologies to enhance functionality, remember user preferences, analyze traffic, and improve service delivery.

2. How We Use Your Information

We use the information we collect to provide, coordinate, and manage freight-related services. This includes communication with you regarding service status, updates, support inquiries, or account matters. We use your information to issue invoices, process payments, and confirm transactions. We may also use collected data to optimize website performance, prevent fraud, enforce our terms and policies, comply with applicable legal obligations, and, where permitted, to send marketing or promotional communications. You may opt out of marketing communications at any time.

3. Sharing of Information

We do not sell personal information. We may disclose your information to third-party warehouses, cross-docks, carriers, or other service providers necessary to fulfill your freight coordination request. Additionally, we may share your data with vendors who support our business operations, including those providing technology, analytics, marketing, and payment processing services. Disclosure may also occur when required to comply with legal obligations or in response to lawful requests by government authorities or law enforcement. In the event of a business transaction such as a merger or sale, your information may be transferred as part of that transaction.

4. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect the integrity and confidentiality of your information. Despite our efforts, no system or method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

5. Your Choices

You may opt out of receiving marketing communications by using the unsubscribe link provided in our emails. You may configure your browser settings to decline or limit cookies; however, doing so may impair some functionality of our website. You may request access to or deletion of your personal information by contacting us at the contact details provided in Section 10. We will review and respond to such requests within a reasonable timeframe.

6. Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices, content, or security of such third-party sites. You should review their privacy policies before providing any personal information to those sites.

7. Children’s Privacy

Our services are not intended for, nor directed to, individuals under the age of 18. We do not knowingly collect personal information from minors. I

8. International Users

This website and our services are operated within the United States. By accessing or using our website or services from outside the U.S., you acknowledge that your information will be transmitted to, stored in, and processed within the United States and may be subject to different privacy protections than those in your jurisdiction.

9. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services following such changes constitutes acceptance of the revised Privacy Policy.

10. Contact Information

For questions or concerns about this Privacy Policy or the handling of your personal information, you may contact us as follows:

 

Bullis Logistics Solutions LLC (Cross Dock Fix)
Attn: Privacy Inquiry
26311 Morning Cypress Lane
Cypress, TX 77433
Email: dispatch@crossdockfix.com
Phone: 713-931-8631

Freight Coordination Terms & Conditions (Bullis Logistics Solutions LLC d/b/a Cross Dock Fix)

Effective Date: May 01, 2025

Parties: These Freight Coordination Terms & Conditions (the “Terms”) govern all services provided by Bullis Logistics Solutions LLC, doing business as Cross Dock Fix (hereinafter “Bullis Logistics Solutions LLC,” “we,” or “us”), to any customer, including freight brokers, motor carriers, dispatchers, shippers, or other entities (collectively, “Customer” or “you”). By requesting or using Bullis Logistics Solutions LLC’s freight coordination services, Customer agrees to these Terms.

1. Role of Bullis Logistics Solutions LLC

1.1 Coordination Role of Bullis Logistics Solutions LLC

Bullis Logistics Solutions LLC supports freight operations by arranging services through a trusted network of third-party providers, including warehouses and cross-dock facilities. While we facilitate the process and help ensure timely service execution, the physical freight handling is performed by our partners. Bullis Logistics Solutions LLC does not take title to or possession of freight, and we do not operate as a motor carrier, warehouseman, or freight forwarder under applicable law. Our role is focused on assisting Customers in locating and organizing appropriate freight services through our affiliated network, and we remain independent from the parties physically performing the work.

1.2 No Bullis Logistics Solutions LLC Liability for Third Parties

Bullis Logistics Solutions LLC facilitates freight-related services by connecting Customers with independent third-party service providers (“Service Providers”) who perform activities such as reworking, transloading, storage, or other freight handling. Bullis Logistics Solutions LLC does not take custody of freight, nor does it conduct the physical handling or transportation of freight. Our role involves coordinating service requests, managing communication between the Customer and Service Provider, and processing payment from the Customer on behalf of the Service Provider. While Bullis Logistics Solutions LLC strives to match service needs with reliable providers and to accurately relay Customer instructions, the performance and execution of services remain solely the responsibility of the Service Provider. Bullis Logistics Solutions LLC does not assume liability for the acts, omissions, delays, damages, or results of any third-party service arranged.

1.3 Consignee Status Under COI:

Bullis Logistics Solutions LLC may be listed as a consignee solely to the extent required under its Certificate of Insurance (COI) for coordination purposes. Such designation does not reflect or imply that Bullis Logistics Solutions LLC takes title to, possession of, or responsibility for custody of any freight. All freight remains under the control and responsibility of the Customer or its designated carrier, and Bullis Logistics Solutions LLC shall not be considered a warehouseman, bailee, or holder of freight at any point during the coordination or execution of services.

2. Scope of Services Provided

2.1 Coordinated Services:

Bullis Logistics Solutions LLC, through its Cross Dock Fix platform, arranges a variety of freight emergency and handling services to address unexpected issues in transit. The services we coordinate include, but are not limited to: pallet reworking, pallet shuffling/re-sequencing, load transfers/transloading, cross-docking, short-term storage, and freight disposal. In each case, Bullis Logistics Solutions LLC will identify an appropriate facility within our provider network to perform the required task and will coordinate timing, location, and requirements between Customer and the Service Provider.

2.2 Use-Case Examples:

To illustrate the services Bullis Logistics Solutions LLC coordinates, here are common freight handling scenarios we handle for Customers:

Shifted or Unstable Loads:

If a palletized load shifts or topples during transit, causing freight to lean, break, or become unstable, Bullis Logistics Solutions LLC will arrange a pallet rework at a nearby warehouse. For example, our network facility can unload the shifted freight, re-stack and secure the pallets (adding shrink-wrap or dunnage as needed), and then reload the trailer so that the freight is stable and compliant with the receiver’s requirements. This service prevents load rejections and allows the driver to continue the delivery safely.

 

Missed Delivery Appointments / Layovers:

If a driver misses a delivery appointment or is unexpectedly delayed (e.g. a receiver is closed or refuses the load due to timing), Bullis Logistics Solutions LLC can coordinate short-term storage or cross-dock services. We will utilize a site that is part of our partner warehouse network to accept the freight temporarily. The freight can be held securely until the next delivery window or until the Customer arranges onward transport. For instance, a truck that misses a Friday afternoon appointment might be directed to a partner warehouse for weekend storage, then reloaded for Monday delivery. This avoids the truck being stranded or the load being left on the trailer for an unsafe duration. In certain cases, trailers may be unhooked from the truck and left on site overnight without unloading, if necessary.

Out-of-Sequence Pallets (Load Re-sequencing):

For multi-stop or multi-drop shipments, if freight was loaded out of order (e.g. stop 2’s pallets are blocking stop 1’s pallets), Bullis Logistics Solutions LLC will arrange a “pallet shuffle” service. A team will unload and rearrange the trailer’s contents into the correct delivery sequence. This pallet shuffling ensures that the driver can access the correct freight for each stop in order, preventing refusals at the dock and avoiding costly delays.

Transloading for Any Reason:

Bullis Logistics Solutions LLC can set up a transload for any reason, including but not limited to equipment issues or overweight trailers. For example, if a reefer unit fails, a trailer is overweight on an axle, or the freight simply needs to be moved to another trailer, we’ll coordinate a warehouse or mobile team to offload the goods and reload them into a new trailer or redistribute the weight onto multiple trailers. This minimizes downtime whether the issue is technical, logistical, or operational.

Damaged or Rejected Freight & Disposal:

If a receiver rejects freight due to damage, spoilage, or other issues – or if cargo is otherwise unusable – Bullis Logistics Solutions LLC can coordinate disposal services. We locate a facility that will accept and dispose of the freight (or recycle/destroy it, if required, with documentation). For instance, if a pallet of goods is contaminated and cannot be delivered, Bullis Logistics Solutions LLC will arrange a compliant disposal and provide any needed proof of destruction. We handle the cleanup so the driver can move on with salvageable freight or get the truck cleared for other loads.

 

These examples are provided for clarity. Any freight issue requiring off-loading, reworking, or interim storage likely falls within the services Bullis Logistics Solutions LLC coordinates. Our goal is to resolve emergency freight problems quickly and safely by leveraging our nationwide network of partner warehouses and on-call logistics teams.

2.3 Geographic Scope and Availability:

Bullis Logistics Solutions LLC provides coordination services nationwide (USA), 24 hours a day, 7 days a week. Our network includes facilities near major transport corridors, ports, and cities. While we strive to find a solution “anywhere, anytime,” service availability can vary by region and timing. Bullis Logistics Solutions LLC does not guarantee that a Service Provider will be available in every scenario, but we will use commercially reasonable efforts to find a prompt solution for the Customer’s needs.

2.4 Customer’s Instructions:

Customer shall provide Bullis Logistics Solutions LLC with all necessary details about the freight and the issue at hand to allow Bullis Logistics Solutions LLC to coordinate effectively. This includes accurate commodity descriptions, weight, dimensions, number of pallets, condition of freight, and the nature of the problem (e.g. “load shifted and pallets need re-stack”). Clear instructions and information are critical, as Bullis Logistics Solutions LLC and the Service Provider will rely on what Customer communicates. The Customer must disclose all special handling details or certifications, and advise all details for how the load needs to be handled. Bullis Logistics Solutions LLC will relay these instructions to the partner site and will have the scope of work confirmed by that site. If the instructions from the Customer do not match the observations made by the partner site, Bullis Logistics Solutions LLC will do its best to address the discrepancy with the Customer. This may affect the price. Bullis Logistics Solutions LLC reserves the right to refuse or halt coordination if undisclosed special requirements or risks are later discovered.

3. Customer Responsibilities

To ensure a smooth and safe coordination service, the Customer has the following responsibilities under these Terms:

3.1 Accurate Information:

Customer warrants that all information provided to Bullis Logistics Solutions LLC (and ultimately to the Service Provider) is truthful, accurate, and complete. This includes information about the freight’s content, condition, weight, dimensions, hazard classification (if any), and any handling requirements. Customer is responsible for providing clear and complete instructions on how they need their load serviced, including all operational requirements or preferences. Bullis Logistics Solutions LLC will not be liable for delays, additional costs, or damages arising from the Customer’s instructions or from any misinformation or omission. Customer shall indemnify Bullis Logistics Solutions LLC for any claims or losses caused by inaccurate, incomplete, or unclear instructions or information (see Section 9).

3.2 Regulatory Compliance:

Customer is responsible for compliance with all applicable laws and regulations related to the freight and the transportation thereof. This includes, but is not limited to, hazardous materials laws, OSHA requirements for safe loading, weight limits, and any FMCSA or DOT regulations. If the freight is hazardous or regulated, Customer must properly classify, package, label, and placard the shipment and provide complete handling instructions. No Illegal or Improper Shipments: Customer shall not request coordination for any illegal goods, contraband, stolen goods, or any freight that Customer does not have legal right to possess and transport. Customer will be solely responsible for any fines, penalties, or legal consequences arising from non-compliance or unlawful freight, and agrees to indemnify and hold Bullis Logistics Solutions LLC harmless from such matters.

3.3 Carrier and Driver Cooperation:

If Customer is a broker, carrier, or dispatcher arranging on behalf of a driver, it is Customer’s duty to ensure the driver or carrier follows the instructions provided by Bullis Logistics Solutions LLC regarding where and when to go for service. The driver must arrive at the designated facility or meet the service team at the agreed time, and carry proper identification and equipment as needed (e.g. have load locks if required, etc.). Any delays or issues caused by the driver’s failure to follow instructions or to adhere to the facility’s rules (such as safety protocols, PPE, or appointment times) will be the Customer’s responsibility. The driver will not be allowed to pay on site. Payment cannot be made to the warehouse. Payment must be made to Bullis Logistics Solutions LLC through our secure payment platform used by Bullis Logistics Solutions LLC. The driver cannot leave, and the load cannot be finished until payment is confirmed.

3.4 Post-Service Responsibilities:

Once the service (rework, transload, etc.) is completed and freight is reloaded or ready for pickup, it is Customer’s responsibility (and/or its carrier’s responsibility) to promptly remove the freight from the facility. The warehouse or service facility is not intended for long-term storage unless expressly arranged. Any delay by Customer or its carrier in picking up the freight may result in additional charges (see Section 5.2). Customer must also inspect, or have its driver inspect, the freight after service completion. If something is not to specification, it should be addressed before leaving the facility. The driver is responsible for making sure the load is sealed, and for ensuring sealing is properly done before leaving. By allowing the freight to depart the facility, Customer acknowledges that the service was completed to its requirements, except for any hidden issues not discoverable upon reasonable inspection.

3.5 Payment Obligations:

Customer must timely pay all amounts due to Bullis Logistics Solutions LLC for the coordinated services, as detailed in Section 4 below. Payment is a prerequisite for completion of service. The customer must pay Bullis Logistics Solutions LLC directly through the secure payment platform used by Bullis Logistics Solutions LLC. If Customer has arranged for payment via a third-party (e.g. a shipper paying a broker who then pays Bullis Logistics Solutions LLC), Customer remains ultimately responsible to Bullis Logistics Solutions LLC if such third-party fails to pay.

4. Payment Terms

4.1 Charges and Quotes:

Bullis Logistics Solutions LLC will quote and charge for each coordination service request. Quotes are based on the information provided by Customer about the scope of work (for example, number of pallets to restack, estimated hours of labor, storage days required, etc.). All charges are in U.S. Dollars and may be subject to applicable taxes where required by law. Bullis Logistics Solutions LLC reserves the right to adjust the quoted charges if the information provided by Customer was inaccurate or if the actual work required exceeds the initial scope (see Section 5.1 on Accessorial Charges). Customer agrees to pay all charges associated with the service actually provided.

4.2 Prepayment Requirement:

Payment is required before the warehouse or service provider completes the job. In practice, this means Customer must pay in full prior to the release of freight from the facility. For example, in a pallet rework or transload situation, the freight will not be reloaded onto the truck for departure until payment has been received. Similarly, for short-term storage, payment of all accrued charges is required before the Customer or its carrier can pick up the freight from storage. Bullis Logistics Solutions LLC will coordinate with the on-site personnel to confirm payment has been received.
 No Direct Payment to Warehouse: The Customer shall pay Bullis Logistics Solutions LLC (the coordinator) for all services; the Customer should not pay the warehouse or Service Provider directly for the arranged services. Bullis Logistics Solutions LLC will compensate the Service Provider on the Customer’s behalf. This centralizes billing and ensures the agreed rates are honored. (In rare cases, if Bullis Logistics Solutions LLC explicitly permits direct payment to the Service Provider, these Terms still apply and Bullis Logistics Solutions LLC’s coordination fee remains due.)
Late Payment: There will be late fees if payment is missed after the job is finished.

4.3 Payment Methods:

Bullis Logistics Solutions LLC accepts commonly used payment methods suitable for freight transactions, which may include credit/debit cards, Comcheks, EFS checks, wire transfers, ACH, or other electronic payment platforms. The specific acceptable methods and instructions for payment will be communicated at the time of service arrangement. Timing: Payment is due immediately upon receipt of Bullis Logistics Solutions LLC’s invoice or payment link, and in all cases before the freight leaves the Service Provider’s custody. If Customer has been approved in writing for credit terms (such as a billing account), then payment shall be due as per those agreed credit terms (e.g. Net 15 days from invoice) – however, Bullis Logistics Solutions LLC reserves the right to require prepayment on any particular job at its discretion, especially for first-time customers or high-risk scenarios.

4.4 Failure or Delay in Payment:

If Customer does not pay upon demand or as agreed, Bullis Logistics Solutions LLC and/or the Service Provider may refuse to release the freight and may exercise a warehouseman’s lien or similar legal rights on the goods to secure payment. Customer will be responsible for any additional costs incurred due to delayed payment, including but not limited to storage fees, interest (at the maximum lawful rate or 1.5% per month, whichever is lower) on overdue amounts, and any collection costs or legal fees incurred by Bullis Logistics Solutions LLC to recover the debt. Bullis Logistics Solutions LLC also reserves the right to suspend or decline future service requests from Customer until all outstanding amounts are paid in full.

5. Additional Charges, Accessorial Fees, and Late Pickup

While Bullis Logistics Solutions LLC strives to quote comprehensive rates upfront, certain circumstances may lead to additional charges (accessorial fees) that Customer will be responsible to pay. These include:

5.1 Accessorial Charges:

“Accessorial” fees refer to any extra services or charges beyond the basic scope initially agreed. Common accessorial charges may include:

Additional Labor or Services: If the job turns out to be more involved than expected (e.g., more pallets need reworking, the freight is badly disorganized requiring extra hours, or specialized handling equipment is needed), the Service Provider may charge for the additional labor or equipment use. For instance, if initially 2 hours of labor were quoted for a rework but it actually takes 4 hours to complete safely, the Customer will incur additional hourly charges.

Materials: If extra packing materials are required (e.g., additional pallets, shrink-wrap, banding, dunnage) beyond what was anticipated, the cost of those materials may be added. For example, disposing of broken pallets or providing new replacement pallets, or using absorbents for a leaking item, would incur a fee.

Detention/Waiting Time: If the truck driver or equipment remains at the facility beyond a standard free time (typically because the driver arrived later than scheduled or is not ready when loading/unloading is done), the facility may charge detention or waiting fees. Likewise, if a Service Provider’s crew is on-site and must wait due to Customer or carrier delays (e.g., waiting for a late truck to arrive), additional time charges may apply.

After-Hours or Expedited Service: Bullis Logistics Solutions LLC provides 24/7 coordination, but if a service must be performed at a facility outside of normal business hours or on an emergency rush basis, there may be surcharges (for example, an after-hours access fee or a call-out fee to open a warehouse at midnight). Bullis Logistics Solutions LLC will inform the Customer of any such fees when scheduling the service.

Mileage/Equipment Relocation: In cases of mobile service or when special equipment (like a forklift or crane) must be brought in or the freight moved to another nearby site, there may be charges for that equipment mobilization or extra mileage. Bullis Logistics Solutions LLC will coordinate to minimize these costs, but if they are necessary, the Customer is responsible for them.

Cleaning Fees or Facility Usage Fees: If freight leaves debris, leaking fluids, or other cleanup requirements at the facility, cleaning fees may apply. This includes excessive shrink wrap, broken pallet material, product leakage, or any other condition requiring cleanup by facility staff. Similarly, fees may apply if dock space or warehouse resources are used beyond normal expectations (such as long-term dock blocking or using equipment not originally scoped for the job).

Bullis Logistics Solutions LLC will communicate any known or anticipated accessorial charges to the Customer as soon as possible. Some accessorial fees (like overtime or waiting time) might only become known as the situation unfolds. The Customer agrees to pay for all accessorial charges that were reasonably incurred in the performance of the services. If the Customer disputes an accessorial charge, it must notify Bullis Logistics Solutions LLC in writing within 7 days of the invoice detailing that charge, providing reasons for the dispute; otherwise, the charge will be deemed accepted.

5.2 Late Pickup & Storage Fees:

The services Bullis Logistics Solutions LLC coordinates often involve temporary solutions (e.g., holding freight for a short term until it can continue transit). Customer is expected to remove or arrange onward transport of freight promptly once the immediate issue is resolved. If Customer or its carrier fails to pick up the freight from the Service Provider’s facility within the agreed time frame, additional storage charges will accrue. Typically, short-term storage arrangements allow for a defined period (for example, same-day pickup or 24 hours included); beyond that, a daily or pallet storage fee may apply. Late Pickup Scenario: If a load is reworked in the evening and the expectation is that the driver will depart with it immediately, but instead the trailer stays overnight, the warehouse may charge an overnight storage fee or a dock usage fee. Similarly, if a load is placed into storage for a few days, but the pickup exceeds the time agreed (e.g., stored for 3 days but nobody retrieves it for a week), the additional days will be charged.

5.3 Abandoned Freight:

In the event the Customer fails to pick up freight timely or is unresponsive regarding pickup, the Service Provider (in coordination with Bullis Logistics Solutions LLC) may deem the freight abandoned. While Bullis Logistics Solutions LLC will make good faith efforts to contact Customer for instructions, if freight remains unclaimed beyond a reasonable period (such as 15 days, or a shorter/longer period as required by warehouse lien laws or as specified by the facility), the warehouse may exercise its legal rights, which can include selling the goods to recover charges or disposing of the goods if they have little or no value. Any proceeds from sale, after deducting all charges (including storage, handling, and sales costs), will be forwarded to Customer if required by law. If disposal is necessary, Customer remains liable for disposal costs. IMPORTANT: Any such actions will be pursuant to applicable law (including notice requirements under Texas law for warehouse liens/abandonment). Ultimately, all costs, fees, and liability related to freight that Customer fails to retrieve will be the Customer’s responsibility. Bullis Logistics Solutions LLC’s liability in such cases is limited as outlined in Section 7, and Customer shall indemnify Bullis Logistics Solutions LLC against any third-party claims arising from the abandonment or disposal of the freight.

5.4 Rate Changes and Authorization:

By agreeing to these Terms and using Bullis Logistics Solutions LLC’s services, Customer authorizes Bullis Logistics Solutions LLC to charge for the services performed including any legitimate additional charges as described in this Section. Bullis Logistics Solutions LLC will provide an invoice or receipt detailing the charges. If Customer has provided a credit card or other payment method, Customer authorizes Bullis Logistics Solutions LLC to charge that card/account for the full amount of the service and any subsequent adjustments or accessorials. In the event that actual charges are lower than what was prepaid (for example, if a quoted service ended up needing less work), Bullis Logistics Solutions LLC will issue a refund or credit for the difference. Conversely, if additional authorized work was performed incurring higher cost, Customer agrees that those extra charges will be paid as a condition of releasing the freight.

6. No Warranties and Disclaimers

6.1 No Warranty on Services:

Bullis Logistics Solutions LLC provides coordination services on a best-effort, “as-is” and “as-available” basis, without any express or implied warranties. Bullis Logistics Solutions LLC makes no guarantee or warranty that a particular problem can or will be solved to Customer’s satisfaction, or that services will be available at any specific time or place. We will do our utmost to help, but unforeseen difficulties (such as extreme cargo damage, lack of nearby facilities, or other constraints) can occur. Customer’s Acknowledgment: Customer acknowledges that any timing estimates or outcome expectations given by Bullis Logistics Solutions LLC (for example, an estimated completion time for a rework) are estimates only, not firm commitments or guaranteed results.

6.2 Third-Party Services “As Is”: Bullis Logistics Solutions LLC does not warrant the workmanship, condition, or outcome of services performed by the third-party Service Providers. For instance, Bullis Logistics Solutions LLC cannot warrant that a reworked pallet will meet a receiver’s approval (though we coordinate to maximize the chances), nor that a stored product will retain perfect condition (the facility will take normal care, but there’s no special insurance or guarantees beyond standard). Any warranties that might be implied by law (such as an implied warranty of workmanlike service) are hereby disclaimed to the fullest extent permitted. The Service Providers themselves may offer limited assurances or follow industry standards, but Bullis Logistics Solutions LLC is not making any independent warranty.

6.3 Website and Communication Disclaimers:

(If applicable) Any advice or information (such as general freight tips or guidance) that Bullis Logistics Solutions LLC provides via phone, email, or on our website CrossDockFix.com is for general informational purposes. It does not constitute a warranty or guarantee that following such advice will achieve a particular result. Customer remains responsible for making its own business decisions and verifying any critical information. Bullis Logistics Solutions LLC disclaims liability for any outcomes from reliance on general information provided in communications or marketing materials.

6.4 No Warranty of Continuous Availability:

Bullis Logistics Solutions LLC does not warrant that our dispatch coordination service will be uninterrupted or error-free. While we operate 24/7, events like high call volume, technical issues with communication systems, or force majeure events (see Section 8) may temporarily hinder our ability to respond immediately. Customer agrees that minor delays or unavailability in reaching Bullis Logistics Solutions LLC do not constitute a breach of any warranty, and Bullis Logistics Solutions LLC shall not be liable for any losses due to inability to contact us at a given moment.

7. Limitation of Liability and Cargo Claims

7.1 Limited Liability for Bullis Logistics Solutions LLC’s Own Actions:

Bullis Logistics Solutions LLC’s sole responsibility under these Terms is to arrange coordination of services. In the event Bullis Logistics Solutions LLC is found liable to Customer for any reason, Bullis Logistics Solutions LLC’s liability is limited solely to losses or damages directly resulting from Bullis Logistics Solutions LLC’s own negligence or willful misconduct in performing its coordination duties. Such situations might include, for example, Bullis Logistics Solutions LLC negligently providing the wrong address for a facility resulting in significant delay, or failing to relay critical information that Bullis Logistics Solutions LLC agreed to pass on. Even in such cases, Bullis Logistics Solutions LLC’s maximum liability is capped. Under no circumstances will Bullis Logistics Solutions LLC’s liability exceed the total amount of fees paid by Customer to Bullis Logistics Solutions LLC for the specific service request in question. This means that if a Customer paid Bullis Logistics Solutions LLC $500 for a coordination job, Bullis Logistics Solutions LLC’s total aggregate liability for any and all claims arising out of that job will not exceed $500.

7.2 No Liability for Freight Loss, Damage, or Delay:

Bullis Logistics Solutions LLC assumes no liability for loss or damage to the actual freight or for any cargo claim related to the services. All freight is handled by third-party Service Providers or carriers, who have custody and control of the goods. Any risk of loss or damage to cargo rests with those parties or the Customer. Any and all freight claims (for loss, damage, theft, delay, or other physical harm to the goods) must be filed directly with the responsible carrier or warehouse (the Service Provider), pursuant to their governing tariffs, contracts, or applicable law. Bullis Logistics Solutions LLC may assist Customer by providing contact information or documentation to support a claim, but Bullis Logistics Solutions LLC is not liable for resolving or paying such claims. For example, if a warehouse drops a pallet and damages goods, the claim should be made against that warehouse’s insurance or cargo coverage – not against Bullis Logistics Solutions LLC. Customer agrees not to hold Bullis Logistics Solutions LLC responsible for any freight’s condition or outcome.

7.3 No Consequential or Special Damages:

In no event shall Bullis Logistics Solutions LLC be liable to Customer or any third party for special, indirect, incidental, consequential, punitive, or exemplary damages arising out of or related to Bullis Logistics Solutions LLC’s services or these Terms. This exclusion includes, but is not limited to, any claims for lost profits, loss of business opportunity, loss of goodwill, lost revenue, storage or warehousing charges, rental truck fees, extra driver wages, or any other economic losses that may result from delays or issues in freight handling. By way of example, if a delivery is delayed and causes a production line shutdown or a contract penalty for late delivery, Customer understands that Bullis Logistics Solutions LLC will not be liable for those downstream consequences. This limitation applies regardless of whether Bullis Logistics Solutions LLC was advised of the possibility of such damages and regardless of whether any limited remedy herein fails of its essential purpose. Customer’s exclusive remedy for any claim arising from Bullis Logistics Solutions LLC’s services is as expressly provided in these Terms.

7.4 Overall Liability Cap:

Without prejudice to the specific exclusions and limitations stated above, and to the extent not already covered by them, Bullis Logistics Solutions LLC’s total cumulative liability for any and all claims arising from or relating to a given service or these Terms shall not exceed the amount Customer paid to Bullis Logistics Solutions LLC for that service. If multiple claims arise from one coordination event, they will be aggregated for the purpose of this cap. This overall cap is an agreed allocation of risk, and Customer acknowledges that Bullis Logistics Solutions LLC’s pricing of services is based on the expectation that its risk is limited as provided herein.

7.5 Customer’s Cargo Insurance:

Customer is responsible for carrying adequate cargo insurance or property insurance for its own freight. Bullis Logistics Solutions LLC does not provide insurance coverage for Customer’s goods. If Customer desires coverage for potential freight loss or damage during a coordinated service (e.g., coverage while cargo is being handled in a warehouse or transloaded), it must arrange that on its own (either through its own cargo insurance policy or by purchasing insurance from the carrier or a third-party insurer). Bullis Logistics Solutions LLC’s fees do not include cargo insurance, and any compensation for freight loss must come from the liable Service Provider or the Customer’s own insurance. Customer’s obligation to pay Bullis Logistics Solutions LLC is not contingent on the outcome of any cargo claim. (In other words, even if freight is damaged by a Service Provider, Customer must still pay Bullis Logistics Solutions LLC for the coordination service; Customer can seek recovery from the Service Provider separately.)

7.6 Notice of Claims; Time to File Suit:

Any claim by Customer against Bullis Logistics Solutions LLC (whether for breach of these Terms, negligence, or other cause) must be reported to Bullis Logistics Solutions LLC in writing within 5 days of the event giving rise to the claim, and any lawsuit or arbitration must be filed within one (1) week of that event. This provision does not extend or change the deadlines for filing claims with carriers or warehouses (which may be shorter; e.g., carriers under 49 USC have 9 months to file a cargo claim). Rather, this is a separate requirement specifically for any claims against Bullis Logistics Solutions LLC. Failure to provide timely notice or file suit within the stated period shall bar the claim. Bullis Logistics Solutions LLC will not be liable for any claim not asserted in accordance with this clause.

8. Force Majeure

8.1 Force Majeure Events:

Bullis Logistics Solutions LLC (as well as the Service Providers we engage) shall not be liable for any failure to perform, or delay in performance of, any coordination or service obligations if and to the extent such failure or delay is caused by or results from events beyond its reasonable control. Such Force Majeure events include, but are not limited to: natural disasters (e.g. earthquakes, floods, hurricanes, severe storms), fire or explosions, war, invasion, or acts of terrorism, civil unrest or riots, government orders or restrictions (e.g. road closures, quarantines, port shutdowns, embargoes), labor disputes or strikes (including labor actions in the freight, warehousing, or transportation industries), pandemics or epidemics, nationwide fuel shortages, widespread power or communications outages, or any other extraordinary event that prevents Bullis Logistics Solutions LLC or the Service Provider from performing as planned.

8.2 Notification and Mitigation:

Upon the occurrence of a Force Majeure event that affects Bullis Logistics Solutions LLC’s ability to coordinate or a Service Provider’s ability to perform, Bullis Logistics Solutions LLC will make reasonable efforts to notify the Customer of the situation and the expected impact as soon as practical. During a Force Majeure event, Bullis Logistics Solutions LLC’s duties shall be suspended. Bullis Logistics Solutions LLC will also make reasonable efforts to mitigate the effect of the Force Majeure; for example, by finding an alternative service provider in an unaffected area if possible, or rescheduling the service to the earliest feasible time after the event passes. However, Bullis Logistics Solutions LLC will prioritize safety and legality in any alternative arrangements.

8.3 Customer’s Obligations in Force Majeure:

The Customer likewise shall not hold the Service Provider or Bullis Logistics Solutions LLC in breach for delays or failures directly caused by Force Majeure. The Customer is responsible for any additional costs incurred as a result of the Force Majeure (for instance, if a truck must wait out a storm an extra day at a warehouse, the storage fees for that extra day would still be Customer’s responsibility). If a service must be aborted or changed due to Force Majeure, Customer is responsible to pay for any portion of the service already rendered (e.g., if freight was partially reworked before a power outage). After the Force Majeure, Bullis Logistics Solutions LLC and Customer will work in good faith to resume normal performance under these Terms.

8.4 Extended Force Majeure:

If a Force Majeure event persists such that a coordinated service cannot be carried out in a reasonable time, Bullis Logistics Solutions LLC reserves the right to cancel the service without liability (other than refunding any payment for unperformed services). Likewise, Customer may have the option to cancel the request if no reasonable alternative is available. In such cases of cancellation due to prolonged Force Majeure, each party shall bear its own costs incurred and neither party will be considered to have breached these Terms (provided that any freight in the middle of handling will be safely returned or made available to Customer as feasible, or handed off appropriately).

9. Indemnification

Customer shall defend, indemnify, and hold harmless Bullis Logistics Solutions LLC, its affiliates, and their respective officers, directors, employees, and agents (collectively, the “Bullis Logistics Solutions LLC Parties”) from and against any and all claims, losses, liabilities, damages, judgments, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to Customer’s acts, omissions, or instructions in connection with the services coordinated by Bullis Logistics Solutions LLC. This obligation applies regardless of whether such claims are brought by third parties (such as shippers, consignees, carriers, drivers, receivers, warehousemen, or any other person) or by a party to this Agreement. Without limiting the foregoing, Customer’s indemnification obligations include:

●      Customer’s Breach or Violation: Any breach of these Terms by Customer, or violation of any applicable law or regulation by Customer or its agents. For example, if Customer fails to adhere to Section 3’s responsibilities (such as misdeclaring hazardous materials or violating weight laws) and that breach causes harm (like a fine or a lawsuit against Bullis Logistics Solutions LLC), Customer must indemnify Bullis Logistics Solutions LLC for all resulting consequences.

●      Customer Errors in Instructions or Information: Any harm or expense caused by inaccurate, incomplete, or misleading information or instructions provided by Customer. If, for instance, Customer gives the wrong weight and the Service Provider incurs costs or Bullis Logistics Solutions LLC is exposed to liability due to that error (such as equipment damage or fines), Customer will cover those losses. Similarly, if Customer directs the warehouse to perform a certain action that leads to a claim, Customer is responsible for the outcome of that direction.

●      Negligence or Misconduct of Customer or Its Agents: Any bodily injury, death, or property damage (including damage to facilities, equipment, or other freight) caused by the negligent or willful acts or omissions of Customer, its employees, or agents (including any driver or carrier arranged by Customer). For example, if a driver fails to secure freight after a rework and it leads to an accident, or if a Customer’s carrier damages a warehouse’s property, any claims arising would be covered by this indemnity.

●      Third-Party Claims Related to Freight: Any claims by third parties relating to the nature, quality, or condition of the freight that Bullis Logistics Solutions LLC coordinated services for, except to the extent caused by the Service Provider’s fault. For instance, if the end receiver sues Bullis Logistics Solutions LLC for a delivery delay or damage but the root cause was something under Customer’s or carrier’s control (like improper packaging by the shipper or delay by the carrier), Customer will indemnify Bullis Logistics Solutions LLC. Additionally, if freight is hazardous or contaminated and causes injury or environmental damage during handling, and Customer failed to disclose or properly prepare it, Customer must indemnify Bullis Logistics Solutions LLC for any resulting liability.

●      Customer’s Provided Equipment or Personnel: If the Customer (or its carrier) provides equipment (such as straps, load bars, or a forklift) or personnel to assist and something goes wrong (equipment failure, personnel injury), Customer is responsible for any resulting harm. The indemnity covers Bullis Logistics Solutions LLC if such third-party equipment or personnel involvement leads to claims against Bullis Logistics Solutions LLC.

Customer’s duty to indemnify includes the duty to defend Bullis Logistics Solutions LLC (with counsel reasonably acceptable to Bullis Logistics Solutions LLC) against any claim covered by this clause, if requested by Bullis Logistics Solutions LLC, and to pay any settlement amounts or judgments. This indemnity will remain in effect even after completion of the services or termination of any relationship between the parties, and it is not limited by any limitation of liability elsewhere in these Terms. In no event shall Customer be required to indemnify Bullis Logistics Solutions LLC to the extent a claim is finally adjudicated to have been caused solely by Bullis Logistics Solutions LLC’s own gross negligence or willful misconduct; in all other situations, this indemnity applies fully.

10. Governing Law and Venue

These Terms and any dispute or claim arising out of or in connection with the services provided by Bullis Logistics Solutions LLC shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles. The parties specifically agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or the transactions contemplated.

Venue and Jurisdiction: Customer and Bullis Logistics Solutions LLC agree that any lawsuit, claim, or legal proceeding arising out of or relating to these Terms or the services provided shall be brought exclusively in the state or federal courts located in the State of Texas. The parties consent to the personal jurisdiction of such courts and waive any objections based on forum non conveniens or jurisdiction. If a specific venue must be designated, the parties designate the courts of Harris, Texas, as the appropriate venue (provided that if jurisdiction lies in federal court, it shall be the United States District Court for the [Southern/Northern/etc.] District of Texas encompassing that county).

Service of Process: Customer agrees that service of process in any such proceeding may be effectively made by mailing a copy via certified mail (or international courier for non-US parties) to Customer’s last known business address, or by any method allowed under Texas law or the Federal Rules of Civil Procedure.

11. Miscellaneous Provisions

11.1 Entire Agreement: These Terms, together with any specific written quote, rate confirmation, or work order issued by Bullis Logistics Solutions LLC for a particular service request, constitute the entire agreement between Bullis Logistics Solutions LLC and Customer with respect to the subject matter and services herein. They supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, whether written or oral, regarding the coordination services. No reliance: Customer acknowledges that it has not relied on any oral or written representation or warranty that is not expressly set out in these Terms. Any additional or different terms proposed by Customer (for example, in a purchase order or carrier rate confirmation sent to Bullis Logistics Solutions LLC) are hereby objected to and shall be void, unless expressly agreed to in writing by an authorized representative of Bullis Logistics Solutions LLC.

11.2 Amendments: Bullis Logistics Solutions LLC reserves the right to modify or amend these Terms from time to time. Updated Terms will be made available via Bullis Logistics Solutions LLC’s website or by written notice to Customer. However, no modification affecting a specific service already in progress shall apply retroactively unless required by law. For any new service requests after an update, the updated Terms will govern. Except for Bullis Logistics Solutions LLC’s right to update as stated, no amendment or waiver of any provision of these Terms shall be effective unless in writing and signed by both the Customer and an authorized officer of Bullis Logistics Solutions LLC.

11.3 Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect. The parties will in good faith negotiate a valid and enforceable provision to replace the invalid one, reflecting the original intent as closely as possible.

11.4 Waiver: No waiver by Bullis Logistics Solutions LLC of any breach or default by the Customer shall be deemed a continuing waiver of that provision or a waiver of any other provision. Bullis Logistics Solutions LLC’s failure to enforce any right or provision under these Terms shall not constitute a waiver of future enforcement of that or any other right. All waivers must be in writing to be effective.

11.5 Assignment: Customer may not assign or transfer any of its rights or obligations under these Terms without the prior written consent of Bullis Logistics Solutions LLC. Bullis Logistics Solutions LLC may assign its rights and obligations to an affiliate or in connection with a merger, reorganization, or sale of substantially all assets, or may subcontract the performance of services as described herein, provided that Bullis Logistics Solutions LLC remains responsible for the coordination duty owed to Customer. These Terms are binding on and inure to the benefit of the parties and their respective permitted successors and assigns.

11.6 Independent Contractor: The relationship of Bullis Logistics Solutions LLC to Customer is that of an independent contractor. Nothing in these Terms shall be construed to create a relationship of employment, agency (except for the limited agency of Bullis Logistics Solutions LLC acting on Customer’s behalf to secure third-party services), partnership, or joint venture between Customer and Bullis Logistics Solutions LLC. Each party remains solely responsible for its own taxes, payroll, and business operations. Customer acknowledges that it is not relying on Bullis Logistics Solutions LLC for professional advice, and Bullis Logistics Solutions LLC is not acting as a fiduciary or consultant beyond providing the specific coordination service requested.

11.7 No Third-Party Beneficiaries: These Terms are for the sole benefit of Bullis Logistics Solutions LLC and the Customer, and not for the benefit of any other person or entity. No third party (including any driver, carrier, shipper, consignee, or Service Provider) shall have any rights under these Terms as a third-party beneficiary or otherwise. For the avoidance of doubt, Service Providers have separate contractual arrangements with Bullis Logistics Solutions LLC or Customer and are not governed by these Terms (nor can Customer enforce this contract on their behalf).

11.8 Headings and Interpretation: The section headings in these Terms are for convenience only and have no legal effect. Words in the singular include the plural and vice versa. “Including” means “including without limitation.” In case of any ambiguity in interpretation, these Terms shall be construed fairly as between the parties and not strictly for or against either.

11.9 Acknowledgment: Customer acknowledges that it has read and understood these Terms and agrees to be bound by them. If you are executing or accepting these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

By using Cross Dock Fix’s coordination services, you confirm your acceptance of these Freight Coordination Terms & Conditions. If you have any questions or need clarifications regarding these Terms, please contact Bullis Logistics Solutions LLC Logistics Solutions LLC (Cross Dock Fix) before engaging our services.